Refund Policy

Last updated 14 August 2026

This policy applies to Solo Sidekick subscriptions sold by Gilgamos Systems LLC. We would rather refund someone who is unhappy than keep money from a customer the product did not serve.

14-day money-back guarantee

If you are not satisfied with a new paid subscription, email us within 14 days of the first charge and we will refund it in full. You do not need to give a reason.

Cancelling

You can cancel at any time from your account settings. Cancellation stops future renewals and takes effect at the end of the billing period you have already paid for — you keep full access until then.

Renewals

Subscriptions renew automatically. Outside the 14-day window, renewal charges are generally non-refundable, and cancelling part-way through a period does not produce a partial refund.

That said, if you were charged for a renewal you did not intend — you meant to cancel, you forgot, you had not used the product in months — email us within 14 days of that charge. We will refund it. We do not want money from people who are not getting value.

Annual plans

Annual subscriptions are covered by the same 14-day guarantee from the date of charge. After 14 days we may offer a pro-rated refund for the unused whole months at our discretion.

Service failures

If the service is materially broken or unavailable for a sustained period and we cannot fix it for you, contact us. We will refund the affected period regardless of when it happened.

When we may decline

We may decline a refund where an account has breached our Terms of Service — for example, abuse of the service, or repeated subscribe-and-refund cycles.

How to request one

Email support@solosidekick.app from the address on the account and tell us which charge you would like refunded. We aim to reply within two business days. Approved refunds go back to the original payment method and typically appear within 5–10 business days, depending on your bank.

Statutory rights

Nothing in this policy limits any refund or cancellation right you have under the consumer law where you live. If local law gives you more, that applies.